Terms and Conditions
These terms of sale apply to purchases in the online store Namelabels.com (“the online store”).
Nothing in these terms limits any non-waivable rights you may have under applicable US consumer protection laws.
1. ABOUT US (SELLER)
The online store Namelabels.com is owned and operated by:
Namelabels, Inc.
Address: 651 N Broad St, Middletown, DE 19709, United States
Email: [email protected]
Return address: 651 N Broad St, Middletown, DE 19709, United States
In these terms, Namelabels, Inc. is referred to as “we”, “us” or “the seller”. You as the customer are referred to as “customer” or “you”.
2. THE AGREEMENT
The agreement consists of:
a) these terms of sale,
b) the information provided during the checkout process (product information, price, shipping, etc.),
c) the order confirmation (sent by email).
In the event of conflict, items b) and c) take precedence, unless otherwise required by applicable law.
3. ORDERS AND FORMATION OF THE CONTRACT
3.1 When does the order become binding?
The contract is considered formed when you have received an order confirmation from us.
3.2 Reservations
We reserve the right to correct:
– typing errors (price, product description, stock status),
– out-of-stock items and obvious pricing errors.
If an order cannot be fulfilled we will contact you as soon as possible and refund any amount paid.
4. PRICES AND TAXES
All prices are shown in USD. Applicable sales tax, if any, is calculated and shown at checkout based on the shipping address.
The total price (including any shipping costs and fees) is shown before you confirm the purchase at checkout.
5. PAYMENT
Payment is made via the chosen payment method at checkout.
5.1 Card payment (Visa/Mastercard/Amex)
Card payments are processed by Adyen or their partners. We do not store your card number.
5.2 Apple Pay
Apple Pay is completed by confirming the payment in the Apple Pay flow on your device.
5.3 Invoice and installments (Klarna)
We offer invoice and/or installments in partnership with Klarna.
– Invoices are normally due in 14 days (unless otherwise stated at checkout).
– Klarna may carry out a credit assessment when you choose invoice/installments.
– In the event of late payment, reminder fees, default interest and collection costs may apply in accordance with Klarna’s terms.
Klarna’s full terms are shown during payment and/or via the links: user terms · privacy policy · cookie policy
Any questions about invoice/installments should be directed to Klarna: Klarna customer service
6. DELIVERY AND SHIPPING
6.1 Shipping methods
We ship with USPS and/or other carriers (depending on the chosen shipping option and the size/weight).
6.2 Shipping costs
Labels ship in a tracked USPS envelope for $1.95 (free on orders over $29). Lunch boxes and bottles ship as a tracked USPS parcel for $14.95 (free on orders over $99). The exact cost is shown at checkout before you pay.
6.3 Delivery time
Orders placed before 3:00 a.m. ET on business days usually go into production the same day. Production takes 1–3 business days. Envelopes usually arrive in 7–20 business days and parcels in 5–10 business days. These are estimates, and delays can happen around holidays, sales or carrier disruptions.
6.4 Shipping address
Goods are shipped to the address you provide at the time of order. You are responsible for ensuring that the address is correct.
If you notice an error after ordering, contact us immediately at [email protected]. We can make changes until the order has been dispatched from our facility.
7. UNDELIVERED PACKAGES / CARRIER RETURNS
Undelivered or unclaimed packages are not automatically treated as a return request.
If a package is returned to us because it was not picked up, we may deduct the actual costs we incur (return shipping/postage and any packaging) before refunding the remaining amount.
We do not apply any “penalty fees” for undelivered packages.
8. RETURN POLICY
8.1 When may you return an item?
You may return most items within 30 days of receiving them, provided the return is not excluded under section 8.5.
8.2 How do you request a return?
To request a return you must give us a clear statement within 30 days.
You may use:
– the order cancellation form (Appendix 1), or
– any other clear statement (email is fine).
Send notice to:
Email: [email protected]
Address: Namelabels, Inc., 651 N Broad St, Middletown, DE 19709, United States
8.3 Returning the goods after requesting a return
Once you have notified us, please ship the goods back without undue delay and no later than 14 days after the return was requested.
Returns are sent to:
Namelabels, Inc., 651 N Broad St, Middletown, DE 19709, United States
8.4 Condition of the goods – inspection and diminished value
You may inspect and try the goods in a way that corresponds to what you could have done in a physical store.
If the goods have been used more than necessary to establish their nature, features and functioning, you may be liable for any diminished value.
We recommend that the goods are returned well packaged. You are responsible for the package until it has been received by us.
8.5 Exceptions (customized goods)
Returns do not apply to items made to your specifications or that are clearly personalized.
This typically covers personalized products (for example name labels, bottles and lunch boxes with chosen name and/or design).
Note: Even if returns do not apply, you still have a right to a remedy for defective or non-conforming products (see section 9).
8.6 Return shipping costs
If you return an item, you are generally responsible for the direct cost of return shipping, unless we have expressly agreed to cover this cost.
8.7 Refund upon return
Once we have received a valid return, we will refund all payments received from you, including the cost of standard shipping (if you chose a more expensive shipping option than standard, we will not refund the additional cost).
The refund will be made without undue delay and no later than 14 days from when we received notice of the return.
We may withhold payment until we have received the goods back.
The refund is normally issued to the same payment method that you used for the purchase, unless otherwise agreed.
9. DEFECTIVE / NON-CONFORMING GOODS
9.1 What rights do you have?
If the item is defective or does not conform to the contract, you may be entitled to repair, replacement, price reduction or refund, as well as damages in accordance with applicable consumer protection laws.
9.2 Time for raising a claim
Please notify us within a reasonable time after you discovered or should have discovered the defect.
Statutory warranty periods follow applicable US state laws. Please contact us for guidance regarding your specific claim.
9.3 How to raise a claim
Contact us at [email protected] and provide:
– your order number,
– what is wrong (photos appreciated),
– what you would like (repair/replacement/other).
Please do not return the item before you have received instructions from us, unless we agree otherwise.
10. TRANSPORT DAMAGE / DAMAGE ON RECEIPT
Please check the shipment as soon as you receive it.
If the item is damaged on delivery, contact us within a reasonable time with photos of:
– the damage to the item,
– the packaging (if relevant),
– the shipping label/tracking information (if relevant).
11. PRODUCT USE AND SAFETY
Our products must be used in accordance with the instructions/recommendations.
You are responsible for any use that deviates from the recommended procedure (for example using too high heat when applying iron-on labels, or incorrect placement of stick-on labels).
This provision does not limit your statutory rights if there is a defect with the product.
12. PRIVACY
We process personal information in line with applicable law.
See our privacy policy here: Privacy Policy
13. INTELLECTUAL PROPERTY RIGHTS
Text, images, design and other content on Namelabels.com belong to Namelabels, Inc. or our partners and may not be copied or used without permission, unless otherwise required by applicable law.
14. FORCE MAJEURE
If we are prevented from fulfilling our obligations due to circumstances beyond our control (e.g. fire, war, natural disasters, major operational disruptions, strikes, lockouts, government measures or material failures by subcontractors/carriers), delivery may be postponed or cancelled for as long as the impediment lasts, without liability, subject to any limitations imposed by applicable consumer law.
15. CHANGES TO THE TERMS
We may update the terms as needed. The terms that apply to your purchase are those that were available at the time of purchase, as set out in the order confirmation and the online store.
16. COMPLAINTS AND DISPUTES
16.1 Contact us first
If you have a complaint, please contact us at [email protected] and we will try to resolve the matter.
16.2 Out-of-court dispute resolution
If we cannot reach agreement, you may pursue any rights available under applicable law, including filing a complaint with your state’s consumer protection authority or the Federal Trade Commission (FTC).
16.3 Governing law and jurisdiction
The agreement is governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles.
For consumers, applicable mandatory consumer protection laws of your state of residence continue to apply, and any prior agreement on jurisdiction does not limit those rights.