Right of Withdrawal

The easiest way to withdraw from your purchase is directly via the withdrawal button in your account:

1. Sign in to My Account (or see the bottom of this page)
2. Go to your orders and select the relevant order
3. Click “Withdraw from purchase” on the order
4. You will see an overview of the items that can be withdrawn and the deadline – confirm the withdrawal there

You will immediately receive a confirmation by email.

Note: The button only appears for items to which the right of withdrawal applies. Personalized products (e.g., name labels, bottles and lunch boxes with a chosen name) are excluded and therefore have no button.

Consumers have the right to withdraw from a contract for the purchase of goods within 30 days without giving any reason, unless a statutory exclusion applies (see the section “Exclusion of the right of withdrawal”). We thereby voluntarily grant you a longer period than the statutory 14 days.

1. Withdrawal policy (Widerrufsbelehrung)

Right of withdrawal

You have the right to withdraw from this contract within thirty days without giving any reason.

Withdrawal period

The withdrawal period is thirty days from the day on which you, or a third party other than the carrier and indicated by you, acquired physical possession of the goods.

Exercising the right of withdrawal

To exercise your right of withdrawal, you must inform us

Kleberli Namensaufkleber GmbH
Greifswalder Straße 226
10405 Berlin
Germany
Email: [email protected]

of your decision to withdraw from this contract by means of an unequivocal statement (e.g., a letter sent by post or an email).

You may use the model withdrawal form for this purpose, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2. Effects of withdrawal

Refund

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we received notice of your withdrawal from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in any event, you will not be charged any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

Returning the goods

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

Return address:
Kleberli Namensaufkleber GmbH
Greifswalder Straße 226
10405 Berlin
Germany

Return costs

You will bear the direct cost of returning the goods.

Note: For defective goods or production errors, the statutory warranty rights apply. In such cases, please agree on the return with us in advance so that we can offer you the appropriate solution.

Compensation for loss of value

You only have to pay for any loss of value of the goods if this loss of value results from handling the goods in a way that was not necessary to examine their nature, characteristics and functioning.

3. Exclusion of the right of withdrawal (personalized goods)

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer.

This applies in particular to personalized products (e.g., name labels, bottles and lunch boxes with a chosen name and/or design).

If your order contains both personalized and non-personalized items, the right of withdrawal applies only to the non-personalized items.

4. Help & contact

If you have any questions about withdrawal or returns, please contact us:

Email: [email protected]
Phone: +49 30 20200068