Terms and Conditions – Global
These terms of sale apply to purchases in the online store Namelabels.com, Global region (namelabels.com/intl/) (“the online store”).
For consumer purchases, the terms cannot conflict with non-waivable rights under Norwegian law.
1. ABOUT US (SELLER)
The online store Namelabels.com, Global region, is owned and operated by:
Inkeria AS
Org. no. (Norwegian organization number): 819 511 012
Address: Sandviksveien 73/75, 1363 Høvik, Norway
Email: [email protected]
Phone: +47 22 12 00 41
Return address: Sandviksveien 73/75, 1363 Høvik, Norway
In these terms, Inkeria AS is referred to as “we”, “us” or “seller”. You as the customer are referred to as “customer” or “you”.
2. THE AGREEMENT
The agreement consists of:
a) these terms of sale,
b) information provided in the ordering solution (product information, price, shipping, etc.),
c) the order confirmation (sent by email).
In the event of conflict, items b) and c) take precedence, unless otherwise required by non-waivable law.
3. ORDERING AND FORMATION OF THE AGREEMENT
3.1 When does the order become binding?
The agreement is considered to have been entered into when you have received an order confirmation from us.
3.2 Reservations
We make reservations for:
- typing errors (price, product text, stock status),
- sold-out items and obvious pricing errors.
If an order cannot be fulfilled, we will contact you as soon as possible and refund any amount paid.
4. PRICES AND CHARGES
All prices are shown in USD.
The total price (including any shipping costs and fees) is shown before you confirm the purchase at checkout.
Customs duties, import VAT and carrier handling fees in the destination country are not included in the checkout total. You are the importer of record, and these charges are payable by you to the carrier (UPS) on delivery, or to your local authorities where they collect them. You confirm this before you place your order by ticking the acknowledgement at checkout.
5. PAYMENT
Payment is made via the payment method selected at checkout.
5.1 Card payment (Visa/Mastercard/American Express)
Card payments are processed by Adyen or their partners. We do not store your card number.
5.2 PayPal
If you select PayPal, payment is made via PayPal. PayPal’s terms of use may additionally apply.
5.3 Apple Pay
Apple Pay is completed by confirming the payment in the Apple Pay flow on your device.
6. DELIVERY AND SHIPPING
6.1 Delivery methods
We deliver with UPS.
6.2 Shipping prices
- Parcel shipping (UPS): the shipping price is calculated based on your delivery address and order and is shown at checkout before the purchase is completed.
6.3 Delivery time
Orders placed before 09:00 Norwegian time (CET/CEST) on business days are normally processed the same day.
Normal production time is 1–2 business days; this is an estimate. Delivery time and shipping cost are calculated dynamically based on your delivery address and are shown at checkout before you place your order; we do not state a fixed number of days for delivery. Delays may occur during holidays, promotions, operational disruptions at the carrier, etc.
6.4 Delivery address
Goods are delivered to the address you provide when ordering. You are responsible for ensuring that the address is correct.
If you discover an error after ordering, contact us immediately at [email protected]; we are able to make changes until the goods have been dispatched from us.
7. UNCOLLECTED PACKAGES / RETURNS ARRANGED BY THE CARRIER
Uncollected packages are not automatically treated as exercising the right of withdrawal.
If a package is returned to us because it is not collected, we may charge the actual costs we have incurred (return shipping/postage and any packaging) before we refund the remaining amount.
We do not charge a “penalty fee” for uncollected packages.
8. RIGHT OF WITHDRAWAL (CONSUMER PURCHASES)
8.1 When does the right of withdrawal apply?
The right of withdrawal (angrerett) applies to consumer purchases (purchases made by private individuals) and gives you the right to withdraw from the agreement within 30 days of the day you received the goods, provided that the right of withdrawal is not excluded under section 8.5.
8.2 How do you exercise the right of withdrawal?
To exercise the right of withdrawal, you must give us clear notice within 30 days.
You may use:
- the withdrawal form (Appendix 1), or
- another clear statement (email is fine).
Send notice to:
Email: [email protected]
Address: Inkeria AS, Sandviksveien 73/75, 1363 Høvik, Norway
8.3 Returning the goods after you have withdrawn
When you have given notice of withdrawal, you must send the goods back without undue delay and no later than 14 days after the notice was given.
Returns are sent to:
Inkeria AS, Sandviksveien 73/75, 1363 Høvik, Norway
8.4 Condition of the goods – trying the goods and reduction in value
You may examine and try the goods in a way that corresponds to what you could do in a physical store.
If the goods have been used beyond what is necessary to establish their nature, characteristics and functioning, you may be liable for any reduction in value.
We recommend that the goods be returned well packaged. You are responsible for the package until it has been received by us.
8.5 Exceptions to the right of withdrawal (customized goods)
The right of withdrawal does not apply to goods that have been made to the consumer’s specifications or have been given a clear personal character.
This normally includes products that are personalized (for example name labels, bottles and lunch boxes with a chosen name and/or design).
If an order contains both personalized and non-personalized items, the right of withdrawal applies only to the non-personalized items.
Note: Even if the right of withdrawal does not apply, you still have rights in the event of faults/defects (complaints, reklamasjon); see section 9.
8.6 Return costs when exercising the right of withdrawal
When exercising the right of withdrawal, you as a general rule pay the direct costs of the return, unless we have expressly undertaken to cover these costs.
8.7 Refund when exercising the right of withdrawal
Once we have received valid notice of withdrawal, we will refund all payments received from you, including shipping for standard delivery (if you chose a more expensive delivery option than standard, we will not refund the additional cost).
The refund will be made without undue delay and no later than 14 days after we received the notice of withdrawal.
We may withhold the payment until we have received the goods back.
The refund is normally made using the same means of payment that you used for the purchase, unless otherwise agreed.
9. COMPLAINTS ABOUT FAULTS/DEFECTS (REKLAMASJON) – CONSUMER PURCHASES
9.1 What is a complaint (reklamasjon)?
If the goods have a fault or defect (do not conform to the agreement), you may be entitled to repair, replacement, a price reduction or cancellation of the purchase, as well as compensation, under the rules of the Norwegian Consumer Purchases Act (forbrukerkjøpsloven).
9.2 Time limit for complaints
You must complain within a reasonable time after you discovered or ought to have discovered the fault.
For consumer purchases, 2 months is always within a reasonable time.
The time limit for complaints is 2 years after delivery, unless mandatory law in your country of residence provides otherwise.
9.3 How to make a complaint
Contact us at [email protected] and state:
- your order number,
- what is wrong (photos are welcome),
- what you would like (repair/new item/other).
Do not return the goods before you have received instructions from us, unless we agree otherwise.
10. DAMAGE IN TRANSIT / ON RECEIPT
Please check the shipment as soon as you receive it.
If the goods are damaged on delivery, contact us within a reasonable time with a photo of:
- the damage to the goods,
- the packaging (if relevant),
- the shipping label/tracking information (if relevant).
11. PRODUCT USE AND SAFETY
Our products must be used in accordance with the instructions for use/recommendations.
You are responsible for use that deviates from the recommended procedure (for example too much heat when applying iron-on labels or incorrect placement of stick-on labels).
This provision does not limit your statutory rights if the product has a defect.
12. PRIVACY
We process personal data in accordance with applicable regulations.
See our privacy policy here: Privacy Policy
13. INTELLECTUAL PROPERTY RIGHTS
Text, images, design and other content on Namelabels.com belong to Inkeria AS or our partners and may not be copied or used without permission, unless otherwise provided by non-waivable law.
14. FORCE MAJEURE
If we are prevented from fulfilling our obligations due to circumstances beyond our control (e.g., fire, war, natural disasters, major operational disruptions, strikes, lockouts, government measures or significant failures by subcontractors/carriers), delivery may be postponed or lapse for as long as the impediment lasts, without liability for damages, subject to the limitations that follow from non-waivable consumer legislation.
15. CHANGES TO THE TERMS
We may update the terms as needed. The terms that apply to your purchase are those that were available at the time of purchase, as set out in the order confirmation and the online store.
16. COMPLAINTS AND DISPUTES
16.1 Contact us first
If you have a complaint, contact us at [email protected] and we will try to resolve the matter.
16.2 Out-of-court dispute resolution (consumers)
If we cannot reach agreement, you as a consumer may take the matter to mediation with Forbrukertilsynet [Norwegian Consumer Authority] and, if necessary, further to Forbrukerklageutvalget (FKU) [Consumer Complaints Committee].
16.3 Choice of law and venue
These terms are governed by Norwegian law. If you are a consumer residing in another country, you also benefit from the mandatory consumer-protection provisions of the law of the country where you reside.
For consumers, the venue rules of the Norwegian Dispute Act (tvisteloven) apply, and any prior agreement on venue does not limit the consumer’s rights.