Refund and Return Policy – Global

This page explains how returns and refunds work when you shop at Namelabels.com, Global region (Inkeria AS).

Do you want to withdraw from your purchase? The easiest way is to use the withdrawal button on My Account or at the bottom of this page – see section 1.

Is there a fault or defect in the item? See section 5.

Contact us

Email: [email protected]

Return address: Sandviksveien 73/75, 1363 Høvik, Norway

1) RIGHT OF WITHDRAWAL AND RETURNS – WHEN YOU HAVE CHANGED YOUR MIND

1.1 Withdrawal period

At Namelabels.com we give you a 30-day right of withdrawal, counted from the day you received the item. This is longer than the statutory period of 14 days.

The right of withdrawal does not apply to personal products made to order, such as name labels, lunch boxes and bottles with a design and name of your choice.

1.2 How to withdraw – easiest via My Account

The quickest way to withdraw is to use the withdrawal button on My Account:

1. Log in to My Account (or see the bottom of this page)
2. Go to your orders and find the relevant order
3. Press “Withdraw from purchase” on the order
4. You will see an overview of the items you can withdraw from and the withdrawal deadline – confirm the withdrawal there

You will receive a confirmation by email right away.

Note: The withdrawal button is only shown for items covered by the right of withdrawal. Personal products made to order cannot be withdrawn from and will therefore not have the button.

If you prefer to withdraw by email, you can instead send us a clear message at [email protected] within the deadline. State your name, order number and which items it concerns. You can also use our standard withdrawal form: Withdrawal form

1.3 Return deadline

Once you have withdrawn, you must send the item back without undue delay and no later than 14 days after the withdrawal was notified.

1.4 Condition of the item – you may examine the item

You may open and examine the item as you could have done in a physical store.

If the item has been used more than necessary to establish its nature, characteristics and functioning, we may make a deduction for the reduction in value.

We recommend that the item be returned:

• clean and intact
• well packaged, preferably in the original packaging if you have it, but this is not a requirement
• with any accessories and labeling that came with it

1.5 How to send the return

1. Withdraw via My Account (or email) so that we have registered the withdrawal
2. Pack the item securely
3. Send the return to: Inkeria AS, Sandviksveien 73/75, 1363 Høvik, Norway
4. Keep the receipt and tracking number

You are responsible for the return shipment until it has been received by us. We recommend a tracked shipment, especially for higher-value items.

1.6 Return costs

For returns and withdrawals, you normally pay the cost of the return yourself, unless we have agreed otherwise in writing, for example in a campaign with free returns.

2) REFUND

2.1 What is refunded?

When the right of withdrawal has been exercised correctly, we refund:

• the amount you paid for the item or items, and
• the cost of standard delivery.

If you chose a more expensive shipping option than standard, we do not refund the difference.

2.2 When will I get my money back?

We refund without undue delay and no later than 14 days after we received notice of withdrawal.

We may nevertheless withhold the refund until:

• we have received the item back, or
• you have sent us documentation that the item has been sent, for example a receipt or tracking.

2.3 How is the amount refunded?

The refund is normally made to the same payment method used for the purchase:

• Card (Visa/Mastercard/American Express): refunded to the same card
• PayPal: refunded to your PayPal account
• Apple Pay: refunded to the card linked to Apple Pay

3) EXCHANGES

We are happy to help with an exchange if the item is in stock.

The fastest way is often:

• to withdraw from the item you do not want via My Account, and
• to place a new order for the item you want.

If you would like us to help you with an exchange, contact us at [email protected] before sending the item back.

4) EXCEPTION: CUSTOMIZED AND PERSONALIZED ITEMS

The right of withdrawal does not apply to items that have been made to your specifications or have been given a clear personal character, for example name labels, bottles or lunch boxes with a name and design of your choice. These items will therefore not have a withdrawal button on My Account.

If an order contains both personalized and non-personalized items, the right of withdrawal applies only to the non-personalized items.

Important: Even if the right of withdrawal does not apply, you still have the right to complain (reklamasjon) if there is a fault or defect in the item.

5) COMPLAINTS (REKLAMASJON) – IF THERE IS A FAULT OR DEFECT IN THE ITEM

If the item has a fault, is damaged, or you have received the wrong item, contact us and we will help you.

Contact: [email protected]

State:

• your order number
• what is wrong, preferably with a photo or video
• whether the packaging or shipping label is damaged, in the case of damage in transit

5.1 Time limits

You should complain within a reasonable time after you discovered the fault.

For consumer purchases, the time limit for complaints is 2 years after delivery, unless mandatory law in your country of residence provides otherwise.

5.2 Returns in connection with complaints

Do not send the item back before you have received instructions from us, unless we agree otherwise.

6) DAMAGE IN TRANSIT

Please check the package and the items on receipt.

If the item has been damaged in transit:

• contact us as soon as possible
• include a photo of the damage to the item and preferably the packaging

We will assess whether to send a new item, issue a credit, or find another solution.

7) UNCOLLECTED PACKAGES

Uncollected packages are not automatically treated as exercising the right of withdrawal.

If a package is returned to us because it is not collected or delivered, we may deduct the actual costs we are charged, for example return postage. The remaining amount will be refunded.

8) QUESTIONS

Get in touch with us and we will help you:

Email: [email protected]

Phone: +47 22 12 00 41

Opening hours: 8–16. Phone hours: 09–14 (Norwegian time, CET/CEST).