FAQ

To order name labels on Namelabels.com, use the menu at the top of the page to choose which type of name label you'd like to create. Then pick the design and color you want on your labels, along with the text. Name or initials plus a phone number are the most common. Once you've entered all the information you'd like on your name labels, click the 'Add to cart' button at the bottom of the page.

If you have any questions or run into trouble while ordering, just email us at [email protected].

You can change the address until the order has shipped and fix typos until the products have gone into production. As a member of our membership club, you can easily check whether changes are still possible by logging in to "My account". Please note that we can't make changes once the product has been printed, even if you reach out right away.

If you're not a member and you spot a mistake, please contact us as soon as possible by emailing [email protected].

We usually print your order within 1–3 business days. Orders outside the US and EU ship with UPS, and you'll see the price and estimated delivery date at checkout. Import duties and taxes, if any, are charged by your local customs authority and paid by you on delivery.

We usually ship products one business day after the order is placed, but production time can vary from 1 to 3 business days depending on order volume. UPS deliveries usually arrive in 3–8 business days after they ship. As a member of our membership club, you can easily report a missing delivery by logging in to "My account".

If you can't find the option on My account and haven't received your products within a reasonable time, please contact us by emailing [email protected].

On Namelabels.com you can pay safely and easily by card (Visa, Mastercard, Amex), Klarna or Apple Pay.

Yes, you can! If you'd like an invoice directly from us (for a business, for example), we can create a manual order and send the invoice by email. You can also choose Klarna as your payment method and receive an invoice from them. If you pay by card, the receipt can be used as documentation. For a manual order, please contact customer service by emailing [email protected] and we'll be glad to help you out.

If you'd like an invoice directly from us, we can set up a manual order and send the invoice by email. You can also choose Klarna as your payment method and receive an invoice from them. If you pay by card, the receipt can be used as documentation. Feel free to reach out for manual or larger orders, or if you have any questions. You can reach our customer service by emailing [email protected].

Name Labels aims to deliver a great product to every customer. If you experience any problems with the products you've received from us, you'll either be sent new ones or get your money back, provided the product has been used correctly. In some cases we may ask you to return the products if you want to make use of the satisfaction guarantee. The guarantee does not cover typos made during ordering, nor does it apply if you want to change the design after ordering. The guarantee is valid for one year from the date of order.

The most common reason stickers come off is that they haven't been applied correctly. The stickers are made to stick to synthetic materials and smooth surfaces, which must be clean and dry when you apply them. When attaching the sticker, rub it with your finger so all the edges stick down properly. When labeling clothes with a sticker, it must be attached to the silky fabric care label inside the garment. We always recommend waiting at least 24 hours before washing the garment or item afterwards.

If you're still having trouble, please reach out by email at [email protected] and we'll help you out.

If the iron-on labels fall off, it's usually because they haven't had enough heat. There can be individual differences from iron to iron, so you may need to apply heat for longer than the recommended 10-15 seconds. Take a look at our instructions before you get started. If you're still having trouble, please reach out by email at [email protected] so we can help you.